Title:    Import Customer Service Representative

Position Summary:   Processing daily import forwarding and brokerage activity to ensure no delays in the supply chain and meeting the client’s expectations with excellent customer service.

Qualifications / Requirements:

Bachelor’s degree (B.A.) in business or two years industry related experience and/or training.

  • Excellent written & oral communication skills.
  • General knowledge of geography and international transactions as related to the forwarding business.
  • Detail oriented with strong organizational skills.
  • Excellent time management with ability to prioritize tasks and meet various deadlines.
  • Complete work accurately and thoroughly with minimal supervision.
  • Proficiency in Microsoft Office – Outlook, Excel, Word.

Essential Duties / ResponsibilitiesThe essential duties and responsibilities of this position are listed below.  Other duties may be assigned to meet changing business needs.

  • Monitor the agents booking activity by following the customers SOP guidelines with carrier assignments, container allocations and shipment routings.
  • Track/trace shipments with airline carriers, ocean carriers, and other 3rd parties to confirm departure dates, arrival dates and release dates. Update operational system with the latest information.
  • When performing customs clearance as assigned; collect commercial documents from the responsible party to submit customs entry prior to arrival of goods.
  • Issue arrival notices when required to the client and outside customs house broker prior to shipment arrival.
  • Arrange last mile deliveries with the client and assigned trucking company when required.
  • Bill responsible parties for services render as quickly as possible and assist with collections as needed.
  • Generate internal or external reports as required.
  • Report any issues, delays, customs holds to the client when needed.
  • Build a strong business relationship with the clients and 3rd party providers.
  • Provide prompt, courteous and proactive service to the clients.
  • Seek opportunities to promote the company and gain additional business.