We are currently working with our client based in Chicago, for an Import Operator,

Department: Imports

Your role as an Import Operations Coordinator would be responsible for performing all import operations and import customer service duties to process the documentation necessary for import freight to clear US Customs and delivered to the final consignee in a timely and safe manner in accordance with governmental regulations. There may be some exports involved, some additional export knowledge would be an advantage.

Duties & Functions


  • Coordinates with Agents and partners and ensure that all import shipments are properly documented.
  • Sort, process and distribute all documentation for incoming consolidations and direct shipments.
  • Study various modes of transportation to ascertain the most efficient and timely movement of freight for forwarding and delivery.
  • Make I/T entries for on-forwarding of shipments to all destinations and arrange transportation to said destination.
  • Ensure that all documents required by U.S. Customs regulations are correct and complete to include customer compliance under the supervision of the designated
  • Negotiate with trucking companies, airlines and shipping lines to obtain rates and guarantee of delivery.
  • Arrange local deliveries for customers after customs clearance when appropriate.
  • Issue invoices to customers.
  • Set up all necessary arrangements indicated on Advance Information for the smooth movement of import freight.
  • Provide quotations in response to customers and internal requests including overseas partners.
  • Perform customer service duties with correspondence to customers and overseas partners, e-mails fax, etc.
  • Assist in the implementation of customer service policies and procedures to ensure that the service that is being provided is of the appropriate standard and level.
  • Perform other duties as requested by management.
  • More Import than Export, 80% Ocean vs Air.
  • Knowledge of Cargowise would be an advantage


  • Education & Experience:
  • Minimum requirement High School diploma or GED.
  • Minimum 1-2 years’ experience
  • Proficient with Microsoft Office applications.
  • Ability to use basic math skills to calculate duties and freight, storage and other charges.
  • Solid understanding of the international forwarding business for both Ocean & Air Imports.
  • Some Export knowledge would be an advantage