• Permanent
  • Miami, FL
  • Applications have closed.

Headford USA

Salary: $100-130K

Job ref: LCB159T

Industry: Freight forwarding / Customs Brokerage

I’m working with a small but well backed freight forwarder making their first steps into the US market by taking on an LA based Licensed Customs Broker who will be primarily managing the US Customs business but also leading a team.

We require someone with at least 10 years’ experience, to have a working knowledge of freight, and be comfortable doing business development, customer service, and managing a team

Role and responsibilities

  • Classify import items and notify Customs to determine appropriate import duties.
  • Train and advise team members in areas of Customs regulations, classification and valuation
  • Maintain a high level of expertise in all areas of U.S. Customs regulations, including customs clearance processes, classification and valuation. Perform regular review of trade publications as well as attend all (CBP) customs sponsored seminars in assigned area
  • Perform audit review on all assigned brokerage files and payments to customs.
  • Maintain and keep current all customs compliance documentation
  • Initiate and develop written procedures, as assigned, for handling each account served by the team, including billing, classifications, valuation rules, schedule of fees, Customs correspondence, post entry process, and any other related information. Manage the appropriate databases to reflect these procedures
  • Receive, review, and process high-volume and/or complex import transactions for an assigned base of accounts, including the classification and valuation of goods
  • Process documents through the Company’s ABI system, obtaining Customs release and other government agency releases as appropriate. Arrange both delivery and the invoicing of the import account for services rendered
  • Review and monitor all Customs rejections, requests for information for clients and any other government agency, and other correspondence
  • Adhere to all domestic and international shipping regulations
  • Communicate with clients, co-workers, and supervisors in a clear, concise, and timely manner
  • Provide excellent and timely customer service, under the limited supervision and advice of the department Supervisor or Manager, by proactively informing clients of the status of shipments and referring clients to a higher-level authority when questions are beyond scope of responsibility
  • May identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within assigned scope of responsibility
  • May provide input on team performance as assigned
  • Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements
  • Perform other duties as assigned

Qualifications / Experience

  • Degree or equivalent industry experience
  • 10+ years’ experience
  • Ability to successfully prospect and influence over the phone
  • CRM experience
  • Ability to work in a fast paced, team environment
  • Experience with Microsoft Office suite